Terms and conditions

GENERAL TERMS & CONDITIONS FOR USE OF THE “Socintegra” WEBSITE AND ONLINE STORE
(offer contract)

Last updated: 6 May 2025

1. GENERAL PROVISIONS

1.1. These “Terms” govern the use of the website socintegra.lv and its sub‑domains (the “Site”) and set out the conditions for purchasing tactile products in the online store (the “Store”).
1.2. Site owner: non‑profit organisation “Socintegra”, Reg. No. 40008169366, registered address: 13‑1 Institūta St., Ulbroka, Ropaži Municipality, Riga District, Latvia (the “Operator”).
1.3. By visiting the Site, registering, or placing an order, the user confirms that they have read, understood, and agree to these Terms.

2. DEFINITIONS

  • “User” – any natural or legal person visiting the Site.

  • “Content” – texts, photos, videos, audio, graphics, and other materials published on the Site.

  • “Tactile goods” – Store products designed to foster sensory development and inclusion.

  • “Social projects” – programmes and initiatives implemented by the Operator to promote social integration.

3. SUBJECT OF THE TERMS

3.1. The Operator grants the User the right to:
a) browse project and news sections;
b) purchase goods in the Store;
c) participate in social initiatives described on the Site.
3.2. Part of the revenue from sales is allocated to financing Social projects.

4. USER RIGHTS AND OBLIGATIONS

4.1. The User must:
— provide accurate contact data when ordering;
— respect the copyright of the Operator and other right holders;
— refrain from actions that could disrupt the Site’s operation.
4.2. The User may quote Content for non‑commercial purposes provided an active link to the Site is included.

5. INTELLECTUAL PROPERTY

All rights to the Content belong to the Operator or third parties under licence agreements. Any copying, modification, or distribution without the Operator’s written consent is prohibited.

6. REGISTRATION AND ACCOUNTS

6.1. Registration is not required to place an order; however, it is recommended for tracking purchase history and joining loyalty programmes.
6.2. The Operator may suspend or delete an account if the User’s actions violate the law or these Terms.

7. PURCHASE CONDITIONS

7.1. Ordering involves selecting a product, completing the contact form, and confirming payment.
7.2. Payment is made by bank transfer.
7.3. Once payment is confirmed, the order is recorded in the system; it can be modified by contacting customer support before dispatch.

8. DELIVERY

8.1. Delivery is handled by courier services listed on the Site.
8.2. Delivery times and costs are shown at checkout and depend on the destination.
8.3. Risk of accidental loss passes to the User once the goods are handed to the carrier.

9. RETURNS AND EXCHANGES

9.1. The User may return or exchange goods of satisfactory quality within 14 calendar days of receipt, provided the goods retain their original condition and consumer properties.
9.2. Tactile goods that come into direct skin contact are accepted for return only if unused and in sealed packaging.
9.3. Delivery costs are non‑refundable unless otherwise agreed.

10. LIMITATION OF LIABILITY

10.1. The Operator is not liable for:
— Site interruptions due to maintenance or third‑party actions;
— possible colour discrepancies between photos and actual goods;
— delivery delays caused by the carrier.
10.2. The Operator’s maximum liability shall not exceed the value of the User’s paid order.

11. PERSONAL DATA PROCESSING

Collection and use of personal data are carried out in accordance with the Privacy Policy published on the Site.

12. FORCE MAJEURE

The parties are released from liability for partial or full non‑performance of obligations caused by extraordinary and unavoidable circumstances (war, natural disasters, communication network failures, etc.).

13. AMENDMENTS

The Operator may unilaterally amend these Terms. The updated version takes effect upon publication unless stated otherwise. Registered Users are notified by e‑mail of any material changes.

14. GOVERNING LAW AND DISPUTE RESOLUTION

14.1. These Terms are governed by the laws of the Republic of Latvia.
14.2. The parties shall seek to resolve disputes through negotiations; failing agreement, the dispute shall be submitted to the court at the Operator’s registered address.

15. CONTACTS

Customer support: info@socintegra.lv
Phone: +371 26 38 32 51 (Mon–Fri 10:00–18:00)

By accepting these Terms, the User confirms that they have read the Privacy Policy and agree to the purchase, delivery, and return conditions for goods.